Support and Maintenance

Today’s support challenges demand new models that are not based on resource numbers alone. Teams now need to have a deep understanding of the business, custom and third party solutions, ITIL and Agile processes, and industry best practices. They also require a deeper level of integration with the Business, Infrastructure, Development, and Testing teams. Our staff follows reliable processes, policies and procedures so that resources can be added smoothly. Requests, incidents, and tasks can all be performed and tracked closely, with key metrics/SLAs being continuously monitored and refined.

FBS Support and Maintenance capabilities:
  • Business Process Outsourcing
  • Platform/Server Support - Web, .NET, SQL Server, Java, Oracle
  • Web and Mobile Support - Site/App and Content maintenance
  • Network Support